Reliable IT Support for Businesses

At Avensys Tech,

we specialise in providing exceptional managed IT services and support tailored for a diverse range of industries.

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Our commitment to excellence ensures that your IT infrastructure is not just functional but also a catalyst for smooth and efficient business operations. By choosing Avensys Tech, you benefit from a proactive approach to IT management, keeping your systems operational and your business thriving.

Our managed IT services and support team is equipped to address any challenges swiftly, freeing you to concentrate on your core business strategies. Partner with Avensys Tech and discover the unparalleled advantages of our managed IT support services.

Core Features of Our IT Support Services

Elevate your IT department with our IT Support Services, where we don't just fill gaps—we expand capabilities. Think of us as your wingmen, ready to support and enhance your IT operations.

Unlimited telephone and remote support during supported hours (based on your package)

Unlimited equipment breakdown support (excluding the cost of parts used).

Remote 24/7 monitoring of servers, networks, and other infrastructure, as well as remote support for cloud services, local servers, and workstations.

Scheduled software updates and patching.

Cyber Security Management

Backup and DR Management

Monitoring and managing hardware and software renewals documented during the onboarding process.

Liaising with all third-party technology suppliers, including third-party applications, cloud services (such as Microsoft 365 and Microsoft Azure), connectivity, backup, and security vendors

Managing technology infrastructure, either directly or through third parties, as documented during the onboarding process.

Actioning joiners, leavers, and change processes within a documented process.

Supplying and managing endpoint devices (including laptops, desktops, tablets, mobile devices, and phones), software, and other auxiliary services, subject to approval of an appropriate quote.

Attending quarterly service management, operational service review, contract review, and future planning meetings as required.

Basic training on Microsoft 365 products.

Darkweb scanning and phishing simulations

Why Choose us?

Here’s how our service transforms your approach to technology:

Consistency and quality of IT support

Avensys Tech provides reliable IT support, ensuring consistent service and quality across all touchpoints. Through a comprehensive onboarding process, we mitigate risk and enhance support for remote working, catering to various locations. Our team offers quick and effective solutions, ensuring support meets your evolving needs. Response times are swift, and we proactively address issues before they escalate. Our operational hours ensure reliable assistance is always available when required.

Trust and relationship

Trust and strong relationships are fundamental to our values. Our clients are seen as partners, and their success reflects our own. We are committed to delivering personalised service and maintaining high standards. With years of experience in the SME sector, we understand client needs deeply, as we have once been in similar situations. Our blend of technical expertise and business acumen positions us uniquely to deliver responsive and human-centric services for recruitment SMEs.

Flexibility and transparency

Avensys Tech offers flexible IT support packages designed to meet diverse client needs and budgets. Transparency is a core principle, with clear communication regarding pricing, service levels, and day rates. Clients receive a detailed contract outlining all costs and terms from day one. The ticketing portal offers real-time visibility into incidents and ensures complete transparency in our service. This ensures no surprises, allowing clients to feel confident in the support they receive.

Proactive and personalised service

SMEs typically have diverse device setups, including Windows, Mac, Android, and iOS. Avensys Tech manages these environments effectively, ensuring smooth operations. Our proactive approach tracks recurring issues and mitigates them through consultations and necessary changes. Remote Management & Monitoring (RMM) tools monitor devices 24/7, alerting us to potential issues. With Level 2 engineers available at all times, we offer fast, reliable service. Our team is trained to handle a wide range of issues, ensuring exceptional support at all times.

Technical capabilities and expertise

Avensys Tech specialises in managing Windows and Mac environments, as well as Microsoft 365 and Azure. As a Microsoft 365 Solutions Partner for the Modern Workplace, we provide valuable insights into optimising these tools. Our team excels in mixed environments and offers solutions that boost productivity. Additionally, we provide support for various IT needs, including phone systems, web domains, cloud hosting, and hardware procurement, ensuring comprehensive assistance across all tech areas.

I recently had the pleasure of working with Avensys Tech, and I couldn’t be more satisfied with the experience. The team is not only knowledgeable but also incredibly responsive. Every issue I encountered was addressed promptly, and their ability to resolve complex problems quickly and efficiently is impressive.

What really stood out to me was their dedication to customer service. They took the time to explain the issues and solutions in a way that was easy to understand, ensuring I felt confident and informed throughout the process. Whether it was troubleshooting a minor glitch or providing guidance on system upgrades, they handled everything with professionalism and care.

I highly recommend Avensys Tech to anyone in need of reliable and expert IT support. They truly go above and beyond to keep everything running smoothly. Thank you for your outstanding service!

Regional Manager –

Regional Manager - Aspect Healthcare

Reliable IT Support for Businesses

At Avensys Tech,

Core Features of Our IT Support Services

Why Choose us?

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